If you've been following the Calbog/Infotel dispute, you might be intrested in Infotel's local Better Business Bureau listing. It's not very favorable.
The Bureau has received numerous complaints concerning this company's selling practices. Most complaints claim their business was billed for a directory listing which was never ordered, or that Infotel sales personnel claimed to be asking for a renewal of a listing when none existed.....(via Right on the Left Beach)
Number of complaints processed by the BBB in last 36 Months: 495
Number of complaints processed by the BBB in last 12 months: 66...
Consumers who wish to file a complaint can contact the Federal Trade Commission at 877-382-4357 and Phonebusters for Canadian companies, by calling 888-495-8501. (Phonebusters is the national deceptive telemarketing call center operated by the Ontario, Canada, Provincial Police.)...
This company has an unsatisfactory business performance record with the Bureau due to a pattern of complaints claiming deceptive selling practices, a pattern of complaints concerning credit and billing procedures, and for failure to eliminate the cause of those complaints.
That's just it. Why should I have "reasonably known" any of these complaints on my site are defamatory when in fact they are connsistent with the BBB's conclusion and my experience? I knew about the BBB reports too. That's why I contacted the BBB before I ever realized the blogstorm that would ignite.
Posted by: Justene at November 16, 2003 10:48 AMFYI, I'll be posting a copy of the real demand letter soon.
Posted by: Xrlq at November 16, 2003 03:47 PM